Book 9/11 Memorial and Museum Tickets
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9/11 Museum & Memorial Admission Ticket
- The events that took place in New York City on September 11, 2001, have had a profound impact on world history.
- To this day, survivors and the citizens in New York City are haunted by the memories of the event.
- The best way to see and understand how deeply the city and the United States have been affected by the events of 9/11 is to visit the 9/11 Memorial Museum.
- With this ticket, enjoy contactless entry to the museum and get a glimpse into the events that took place within the World Trade Center and the Pentagon, and the fateful moments on Flight 93.
- Find out the back story that led to these tragic events, and how ultimately, history was altered.
- Explore the many artifacts from the devastating attack on the World Trade Centers.
- Discover the personal stories of resilience and honor the memory of those who lost their lives.
- Pay your respects at the twin reflecting pools that feature the largest manmade waterfalls in North America; the names of every person who died in the attacks are inscribed into bronze panels here.
- Take inspiration from the amazing Survivor Tree which survived the terrorist attack and serves as a living reminder of hope and survival.
- Note: Because of the high cost of maintenance, enhanced cleaning, and disinfecting procedures, the National September 11 Memorial & Museum has found it necessary to add a health and safety fee of $2, which will be applicable starting January 14, 2023.
Inclusions
- 9/11 Memorial Museum timed entrance ticket
- Access to the Museum’s current exhibitions
- Access to the National September 11 Memorial, ‘Survivor Tree,’ and Memorial Glades
- 9/11 Memorial and Museum $2 service charge
- Free WiFi
- Downloadable audio guide app
- State-of-the-art air purification system that regulates the air quality
- You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
9/11 Ground Zero Guided Tour with Skip the Line Tickets
- A visit to Ground Zero is both emotional and inspiring as you listen to stories of heroism on the ground and the spirit of rebirth after 9/11.
- This walking tour will be led by a New Yorker with a personal connection to the events that unfolded on September 11th, 2001.
- You begin at St. Paul’s Chapel, one of the oldest churches in NYC (it dates back to 1766).
- Discover how the church served the community during 9/11 and how it survived the debris from the crashes that took place a mere block away.
- Follow your guide to the 9/11 Memorial and learn about the symbolic places in the memorial plaza, including the Survivor Tree - a symbol of resilience, and Reflecting Absence, the largest man-made waterfalls on the continent.
- After this, your guide will prepare you for your visit to the 9/11 Museum.
- Your visit to the museum is self-guided, and you get a skip-the-line ticket.
- Inside, the museum displays artifacts and showcases first-person stories relating to 9/11.
- It is recommended that you spend a couple of hours in the museum, but you’re welcome to stay for as long as it’s open.
Inclusions
- Expert local tour guide
- Tour of Ground Zero
- Skip-the-line entry to the 9/11 Museum
Exclusions
- Hotel transfers
- Children enjoy reduced ticket pricing (carry a valid photo ID).
- You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Guided Tour of Statue of Liberty, 9/11 Memorial & Wall Street
- This 3-in-1 experience ticket is a historical must for those wanting to tap into New York's beautiful and sometimes heartbreaking past.
- You'll be visiting three of NYC's most popular historical landmarks: Statue of Liberty, 9/11 Memorial & Wall Street.
- Start with the world-famous Wall Street, the renowned financial district of New York, and learn about the historical events that took place here.
- The 9/11 Memorial is a mere stone's throw away: you'll be heading to this attraction next! Pay your respects to the fallen victims here as you read the names of victims etched into the reflecting pools.
- Catch a ferry to Liberty Island with priority boarding: on your way, your guide will fill you in on the history of the island and Lady Liberty herself.
- Once you deboard, plug in your audio guide and gaze out into the horizon, with sights of lower Manhattan, Ellis Island, and Staten Island in front of you.
- This ticket also includes access to the Liberty Island Museum, so stick around if you please, and peruse through this universal symbol of liberty and democracy!
Inclusions
- Expert English-speaking tour guide
- Wall Street walking tour
- 9/11 Memorial tour
- Access to Statue of Liberty Museum & Ellis Island Museum
- Self-guided audio tour of Statue of Liberty & Ellis Island
- Hand-held audio guide (in 9 languages)
- Priority reserved access at the Battery Park ferry line
Exclusions
- Admission to the 9/11 Museum
- Gratuities
- Hotel transfers
- This tour is wheelchair accessible.
- A moderate amount of walking is involved. It is therefore recommended to wear comfortable footwear and clothing.
- Security is managed by the United States Park Police and visitors to the park are required to undergo airport-style security screening.
- Please avoid bringing any large items. Smaller items can be checked into lockers at Liberty Island. Large items will have to be left outside at the guest's own risk.
- This tour does not include admission to the 9/11 Museum.
- You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
- Get the Go City: NYC Explorer Pass if you'd like to cover the length and breadth of the city with minimum hassle and maximum savings.
- Choose 2, 3, 4, 5, 6, 7, or 10 attractions from a list of 90, and explore them at your own pace.
- In addition, you get shopping, dining, and entertainment discounts.
- After the pass has been used for the first time, you have up to 60 days to use it thoroughly before the validity runs out.
- Please note that the days of usage don’t need to be consecutive - so you have the leeway to explore the Big Apple at your convenience comfortably.
- All you have to do is show your pass at the designated attractions, and voila, you avail yourself of automatic admission within the validity period!
Inclusions
- Access to 2, 3, 4, 5, 6, 7, or 10 of New York City's top attractions and activities
- 59 days of validity after activating the pass at the first attraction
- Free digital map and guidebook
- Tip: Make a list of all the attractions you want to visit before you arrive in New York City so you can make the most of your time there.
- Click here for the Explorer Guidebook and a full list of attractions.
- All visitors (ages 12+) to The Museum of Modern Art and its Stores must show proof that they've received at least one dose of a COVID-19 vaccine authorized by the United States Food and Drug Administration or the WHO.
- These tickets can't be cancelled or rescheduled.
Why Visit the 9/11 Memorial Museum?
- Pay Respects: Pay your respects at the landmark memorial for all the victims of 9/11 and learn their stories.
- First-Hand Accounts: Explore first-hand accounts of survivors and first responders.
- Learn 9/11 History: Learn about the history of the buildings, and check out various artifacts uncovered from the 9/11 Ground Zero.
- Explore 9/11 Timeline: Learn of the timelines of the events as they occurred, and the aftermath that impacted people around the globe.
- Participate in Events: Reflect and participate in the memorializing of those who didn’t survive.
Your 9/11 Memorial Museum Ticket Options Explained
Entry Tickets
Budget Tickets
Get timed entry to the 9/11 Museum with this ticket, along with access to all of the current exhibitions including the historical artifacts, and memorials, the National September 11 Memorial, Survivor Tree, Memorial Glades, free wifi, and a downloadable audio-guide app, for a self-guided tour.
Skip-the-Line Access Tickets
Priority Access
The 9/11 Memorial Museum receives massive footfall throughout the year, especially during September. Choose these tickets to skip past long lines for priority access to the Museum and Memorial. The quick access allows you to spend more time exploring the artifacts and testimonies in the museum. You can also avail an audio guide to explore the museum on your own.
Guided Tours
Engaging Experience
With tickets to a guided tour, not only do you get priority entrance access but you also get a complete lowdown on the museum’s history. Discover untold stories and explore the different highlights of the 9/11 Museum with an expert guide. This ticket also includes a 60-min guided tour of the 9/11 Ground Zero.
9/11 Ground Zero Guided Tour with Skip-the-Line Access Tickets
Combo Tickets
Multiple Attractions
Get a guided tour of New York city’s greatest landmarks - The Statue of Liberty, the 9/11 Memorial & Wall Street. Starting on Wall Street, explore the history of the location, then visit the 9/11 Memorial Museum for a guided tour. Catch the ferry to Liberty Island, and marvel at the beauty of the Statue of Liberty, and its history at the Liberty Island Museum.
Combo Guided Tour of Statue of Liberty, 9/11 Memorial & Wall Street
9/11 Memorial Museum Highlights
The Last Column
Located in: 9/11 Museum
Standing in the center of the Memorial Hall, the Last Column marks the valiant efforts of the fire department Squad - 41 in their rescue efforts at Ground Zero and memorializes the lives of the six men of the squad, lost in the attack.
Survivor's Stairs
Located in: 9/11 Museum
These stairs are the last remaining above-ground level structure that served as a route of escape for hundreds of evacuees after the attacks. Today, it symbolizes hope for the survivors and anyone else that visits the museum.
Slurry Wall
Located in: 9/11 Museum
A Slurry Wall surrounding the World Trade Centers acted as a barrier that used to hold back the waters of the Hudson River. This allowed for the construction of the Twin towers, which were one of the largest buildings in the world. Today, the Slurry Wall only exists as a remnant of their history.
Survivor Tree
Located in: 9/11 Memorial
A Callery Pear Tree, although deeply damaged, had miraculously survived the attacks of 9/11. It was carefully removed from the rubble and placed in the care of the Parks and Recreation Department. After its recovery, it was returned to the memorial, where it stands as a symbol of the strength and resilience of the people of New York.
Memorial Hall
Located in: 9/11 Museum
The Memorial Hall was built as a bridge between memories of the past and promises for the future. It hosts various artworks including a quote forged in the steel remnants of the World Trade Center saying “No Day Shall Erase You From the Memory of Time”, within a larger art installation of 2,983 blue mosaics representing each victim of 1993, and 9/11 attacks.
Explore the 9/11 Museum
Exhibitions
The historical exhibits at the 9/11 Museum tell you the story of the 9/11 attacks and also take you through the events that led to it. The exhibits display items and mementos that were recovered from the site of the attacks and shed light on the first responders and also various other communities that were impacted by the attacks.
Collections
The 9/11 Museum collection holds 70,000+ artifacts to date, as a repository of evidence and accounts of the 9/11 and 1993 attacks. It holds the history of the events in the objects and accounts of the victims, first responders, survivors, and their relatives.
Explore 9/11 Memorial
9/11 Memorial Glade
The 9/11 Memorial Glade was built in honor of all those who died due to exposure to toxins in the aftermath of the attack, including first responders, volunteers, initial survivors, lower Manhattan residents, students, and workers. It includes a pathway, flanked by 6 stone monoliths, inlaid with steel from the World Trade Center remnants.
Twin Pools
The Memorial Twin Pools contain the largest man-made waterfalls in North America, with water cascading down to the voids that will never fill up, the pools are specially designed to reflect absence. The names of the victims are inscribed on bronze parapets edging the memorial pools.
Names on the Memorial
The names of 2,983 people who died in the 1993 and 9/11 attacks are inscribed on bronze parapets at the 9/11 Memorial. The victims’ names were arranged by location and circumstance of death, as well as alongside their friends and colleagues.
Plan Your Visit to the 9/11 Museum
Wearing masks is now optional, but visitors are welcome to wear them anytime. Disposable masks are available at the reception. Hand sanitizers are located throughout the premises. Please do not visit, if you’re feeling unwell.
Plan Your Visit
9/11 Museum Opening Hours
Wednesdays to Mondays: 10 AM to 5 PM
Last admission: 3:30 PM
9/11 Memorial Opening Hours
Every day: 9 AM to 8 PM
Detailed Opening Hours
Address: 180 Greenwich St, New York, NY 10007, United States. Find it on Maps
You can get to the Museum by:
Subway: Stop - WTC Cortland station; Route - R, E trains
Bus: Stop - Churchstreet/Fulton street; Route - M55
PATH: The PATH train goes directly to the World Trade Center terminal from multiple stops in New Jersey.
Car: The Museum does not provide parking, but the Battery Parking Garage and Harrison PATH station parking facility are convenient parking options.
Ferry: There are several ferry options including the New York Water Taxi, East River Ferry Service, NY Waterway, Staten Island Ferry, and Statue Cruises.
Get Directions
Toilets: There are wheelchair-accessible bathrooms available throughout the museum.
Seating: There are benches available at the Concourse Lobby, Memorial Hall, Foundation Hall, Ramp, and within the exhibitions.
Quiet Space: Reflecting on 9/11 Studio is a designated quiet space in the museum. You can ask one of the staff members to direct you.
Wifi: There is free wifi available at the museum.
There is a store within the 9/11 Museum that has merchandise like books, gifts, trinkets, accessories, jewelry, and much more. There is also an online 9/11 Museum store with international shipping where you can buy any of these items to do your part in commemorating the souls lost in these attacks.
9/11 Museum Store
Mid-Range: Millennium Downtown New York City, Madison LES Hotel, DoubleTree by Hilton New York Downtown
Luxury: Four Seasons Hotel New York Downtown, Conrad New York Downtown, Casa Cipriani New York (Rooms & Suites)
Museum of Modern Art: Devoted exclusively to modern art, MoMA is one of the largest establishments for unconventional and contemporary artwork.
Statue of Liberty: Take the ferry, and visit Liberty Island, to marvel at the history and beauty of Lady Liberty, and the Liberty Island Museum.
Empire State Building: The 102-storeyed marvel is one of the most popular landmarks of New York. Climb up to its observatory to get 360-degree panoramic views of New York City.
Niagara Falls Cruises: Enjoy spectacular views of the majestic Niagara falls as you embark on a memorable cruise. Learn about its rich history and how it produces massive amounts of hydroelectricity.
Accessibility at the 9/11 Museum
Most of the public transportation in lower Manhattan, including buses and trains, have wheelchair-accessible entrances. The following transports are accessible by wheelchair.
- NYC Transit Buses: M5, M9, and M20
- Train stations: Chambers Street 1, 2, 3 subway stations, WTC Cortlandt 1 subway station, Fulton Street A, C, J, Z, 2, 3, 5 subway station, and Brooklyn Bridge/City Hall 4, 5, 6 subway station.
The accessible pick-up/drop-off location for privately owned vehicles is at the intersection of Liberty Street and Trinity Place.
Ramp: There is a ramp that leads towards the overlook that can be easily navigated by staying on the right. Visitors can also use the elevator to reach the lower levels.
More Details on Accessibility
Wheelchair Accessibility: There are several entrances to the Memorial, marked with the wheelchair symbol. All commonly used mobility devices are also permitted on the premises. Visitors can also make use of the manual wheelchairs and wheeled walkers available free of charge at the reception.
Navigation: Every level of the museum has accessible escalators and elevators, next to the stairs. All areas open to the public are wheelchair accessible. The Memorial pool parapets are designed so a seated or shorter person may have the same view of the Memorial voids, and can access the inscriptions.
Service Animals: Service animals are welcome on the premises.
Care Partners: Free admission is offered to a care partner, accompanying a differently abled individual. Request the ticket, after purchasing your ticket, by sending an email to the memorial office.
Assistive Listening System: Induction loop transmitters compatible with hearing aids and cochlear implants are installed wherever there is audio around the museum.
Captioning and Transcripts: Open captioning or transcripts are available for all the installations that feature audio. For videos, captions are on the screen. For simply audio, captions are provided nearby on a printed card, or monitor.
Sign Language Tour and Interpretation: An ASL video tour is available with audio guides, details of the events of 9/11, and personal accounts. The ASL devices are available at the Information Desk. ASL Interpretation is available free of cost with the guided tours, provided 2 weeks’ notice is given via email.
Real-Time Captioning: Real-time captioning for events and programs are available with a 3-week notice.
Readers: Staff members are available throughout the museum to assist visitors in navigating the touch screen interactive exhibits. You can request for this service at the Information Desk.
Sighted Guides: Sighted guides are available to assist with the navigation of the Museum on advance notice.
Verbal Description Tours: Guided verbal description tours are available at the 9/11 Memorial Museum upon request with a 3-week notice.
Audio Description: The Audio Description tour included in the audio guide allows blind visitors to independently explore the Museum while listening to descriptive personal accounts, the history, and the events of 9/11. It is VoiceOver compatible with IOS devices, and the device is provided at the Information Desk.
NOTE: For all special requests that require notice, please send an email to access@911memorial.org.
Frequently Asked Questions About 9/11 Museum Tickets
A. You can purchase 9/11 Museum tickets online.
A. Yes, the 9/11 Museum tickets are available for purchase online.
A. You can get discounted tickets for the 9/11 Museum when booking them online.
A. You can cancel your 9/11 Museum tickets up to 24 hours before the experience and get a full refund.
A. Yes, there are 9/11 Museum skip-the-line tickets available online.
A. Yes, there are 9/11 Museum guided tour tickets available online.
A. It is best to book 9/11 Museum tickets online for discounts, and convenience.
A. Tickets for the 9/11 Museum experience cost upwards of $30.
A. The 9/11 Memorial Museum commemorates the sacrifices that many people made during the events of the 9/11 attacks. The Museum is a tribute to everyone who lost their lives and also to the efforts and unity that people showed in rescuing the survivors. Visiting the 9/11 Memorial Museum allows you to connect with all the lost souls and take pride in the resilience of humanity.
A. The 9/11 Museum is located at 180 Greenwich Street, in Lower Manhattan, New York, United States. Find it on Maps.
A. The 9/11 Museum is open from Wednesdays to Mondays from 10 AM to 5 PM.
A. The 9/11 Memorial is open every day from 9 AM to 8 PM.
A. The best time to visit the 9/11 Museum is early morning within an hour of its opening when crowds are lesser and you can take your time exploring the museum.
A. Yes, the 9/11 Museum is entirely wheelchair accessible. Standard manual wheelchairs and wheeled walkers are available free of charge for use in the museum and can also be reserved.
A. Yes, you can download the audio guide app at the 9/11 Museum and explore the place at your own pace.
A. While the 9/11 Museum does not provide parking and on-street parking is limited, the Battery Parking Garage and Harrison PATH station parking facilities are convenient paid parking options near the museum.
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About 9/11 Museum
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