English
English
- Inside
- Ground Zero
- Artifacts
- 9/11 Museum
- 9/11 Memorial
- Exhibits
- Memorial Glade
- Survivor Tree
- Photos
- Shopping
- Events
- Broadway
- Edge NYC
- Empire State Building
- SUMMIT One Vanderbilt
- Statue of Liberty
- Museum of Modern Art (MoMA)
- One World Observatory
- American Museum of Natural History
- Top of the Rock
- Intrepid Museum
- Guggenheim Museum
- Rockefeller Center
- The Metropolitan Museum of Art
- Whitney Museum
- Central Park Zoo
- New York Historical Society
- St. Patrick's Cathedral
9/11 Memorial & Museum Tickets
Headout is an authorized and trusted partner of the venue, offering curated experiences to enjoy this attraction. This is not the venue's website.
- Secure an insightful journey into the past with your ticket, unlocking the layers of the 9/11 Memorial & Museum.
- Get access to the poignant Historical Exhibition, narrating 9/11, Pentagon, and Flight 93 chronicles.
- The Foundation Hall reveals an imposing last column and the resilient slurry wall, tales of strength in adversity.
- Don't miss this chance to intimately connect with a day that reshaped history, each artifact telling a deeply personal story.
- Among the white oak trees, find the Survivor Tree; not just any tree but a symbol of hope that endured against all odds.
- For an even more insightful experience opt for the Ground Zero tour with skip-the-line tickets to the Museum.
- Secure an insightful journey into the past with your ticket, unlocking the layers of the 9/11 Memorial & Museum.
- Get access to the poignant Historical Exhibition, narrating 9/11, Pentagon, and Flight 93 chronicles.
- The Foundation Hall reveals an imposing last column and the resilient slurry wall, tales of strength in adversity.
- Don't miss this chance to intimately connect with a day that reshaped history, each artifact telling a deeply personal story.
- Among the white oak trees, find the Survivor Tree; not just any tree but a symbol of hope that endured against all odds.
- For an even more insightful experience opt for the Ground Zero tour with skip-the-line tickets to the Museum.
Inclusions
- 9/11 Museum timed-entry ticket
- Access to the Museum's current exhibitions
- Access to 9/11 Memorial, Survivor Tree, and Memorial Glades
- Free Wi-Fi
- 9/11 Memorial & Museum $2 service fee
- Ground Zero Guided Tour & 9/11 Museum Skip-the-Line Tickets (optional)
- There are no age restrictions, however, the exhibition may not be appropriate for visitors younger than 10 years of age.
- Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial. All public restrooms have wheelchair-accessible stalls.
- Service animals are allowed at the Memorial.
- All visitors and baggage are subject to security screening, including any personal mobility devices.
- You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Reviews
How do we collect reviews?
Snapshots from our guests
4.6
3.5K ratings
2.6K
613
90
39
145
What our guests say
Taylor
Dec 2024Verified booking
The whole exhibit is beautiful and touching. My children, who were not alive when 9/11 happened were very interested and enjoyed the museum.
Larry
Dec 2024Verified booking
Audio narration was really good. Large overhead boards indicating next point of interest to start audio would have helped. The device was some confusing, it continuos closed out then you had to find your next exhibit
Fran
Dec 2024Verified booking
Jorge was amazing and so knowledgeable. His presedntation was captivating and stellar. The museum was done so well. Painful, overwhelming, but so nececcary and done to perfection.
Glyndwr
Dec 2024Verified booking
I am a former Metropolitan Police Officer and was deployed as a Family Liaison Officer to the american husband of his British wife who perished in the incident. To be able to see some of the remnants of the towers and to find the wife's name at the memorial was very emotional and humbling. I had wanted to visit the site for many years ad I am so glad I have now finally done so.
Erika
Dec 2024Verified booking
The last colum. Cut down and removal. where everyone got to sign it and everyone showed up to pay tribute. I chocked up reading it.
NIGEL
Dec 2024Verified booking
A wonderful , tasteful memorial to all the 9/11 victims and a great privilege to be there. Staff throughout were friendly and helpful and there was a suitably respectful atmosphere. The museum does justice to the event and all the victims and the final video on the humanity of the day , all the boats turning up to evacuate hundreds of thousands of Manhattan residents ( which we were unaware of) left a big lump in my throat and xthe shedding of a tear or two. Thank you.
Gabriele
Dec 2024Verified booking
The museum is impressive, depressing and emotional. It is very well laid out, lots of space and a very special atmosphere. The artifacts are well placed and the paths are easy to walk. The museum is a must for all New York guests.
View original review in German
André
Dec 2024Verified booking
Everything went perfectly despite the wait for the electronic tickets, which never arrived... thanks to the transaction receipt, we made the most of our visit!
View original review in French
Christine
Dec 2024Verified booking
It was humbling and very emotional. I witnessed the second plane hitting the tower and the silence when they grounded all flights.
Monique
Nov 2024Verified booking
The voice messages of victims before disaster struck. The lasting effect it had on the health of survivors - respiratory problems, cancers etc. Those are things I didn't think of.
Leann
Nov 2024Verified booking
The facility, the exhibits, and the fact that we didn't have to wait in line made it an amazing experience. I only wish we had alloted more time to see everything. The informaiton about how long we needed to experience everything was not accurate. We needed much more time to truly experience all that the museum had to offer.
Kevin
Nov 2024Verified booking
We loved our tour with Head Out. Our guide was friendly and knowledgeable. We would definitely go again! Becky and Kevin
Shelly
Nov 2024Verified booking
It's an incredible museum with history and meaning like no other. The architecture is amazing, the displays were so interesting and the videos amd recordings were so moving. Emily was our guide and she was wonderful, knew her stuff and had just the right amount of reverence. It was a moving experience and I am so grateful for the museum was bullt to honor all those who lost their lives amd those who made the ultimate sacrifice.
Cecile
Nov 2024Verified booking
The exhibition is impressive, the museum is located in the same place where the towers used to be, to see the remains of what was left from that day is incredible; and I did not queue to enter.
View original review in Spanish
Maria
Nov 2024Verified booking
Having the tickets already purchased and not having to wait in line was great! The exhibits and audios were great. So many emotions and memories came back to what I was doing and where I was that day of the horrible attacks. Learning about the Survivor Tree was amazing. This was my 3rd time here and never knew about the tree.
Laurie
Nov 2024Verified booking
The beautiful way we could walk thru that devastating day.... and the consequences of it on the world. Hesrtbtraking beyond words🇺🇸
Suzanne
Nov 2024Verified booking
Jorge was knowledgeable, attentive to all the members of the group and gave insightful info that only a New Yorker could. Amazing experience.
Freddy
Oct 2024Verified booking
An unparalleled experience, being able to know first hand something that changed history was incredible, the online purchase process was agile and allowed us to enter directly to the site.
View original review in Spanish
Jeffrey
Oct 2024Verified booking
It was an emotional recollection of the tragedy of 9/11, with an amazing presentation of the tributes, recovered items and building remains.
Linda
Oct 2024Verified booking
The exhibit, the guide, everything was perfect! Would definitely use Headout again and will spread the word to my friends!
Wilma
Oct 2024Verified booking
The whole experience was very moving. A wonderful tribute to the fallen firefighters, police officers, and other brave citizens. America must always stay united to preserve democracy.
Cheryl
Sep 2024Verified booking
The exhibits were so powerful. The movies and stories were amazing. I never knew about the boats evacuating the people off the island!
Valerie
Sep 2024Verified booking
It took me two minutes to buy the tickets online. They arrived by email, sms and wasap quickly. I didn't have to queue at the arrival.
View original review in Spanish
Charles
Sep 2024Verified booking
It was very interesting, especially to see the remaining parts of Ground Zero. At the same time, it was also moving to get an idea of what really happened here.
View original review in German
Susan
Sep 2024Verified booking
This was my first time visiting the 9/11 memorial and museum. It was emotional , beautifully done and overwhelming . I especially loved the blue wall and the 4 story painting from the 93rd floor artist . There was too much to take in so just stayed about 3 hours. Thank you to all who made this tribute happen
- Explore Ground Zero with a guide and access the 9/11 Museum with skip-the-line tickets, saving time and money.
- With a guide personally connected to 9/11, hear stories of resilience starting at St. Paul’s Chapel, a refuge during the attacks.
- Visit the 9/11 Memorial and see the Survivor Tree, and Reflecting Absence, the largest man-made waterfalls in North America.
- Go on a self-guided tour of the 9/11 Museum. Discover first-person stories and artifacts that bring the events of 9/11 to life, at your own pace.
- See the Oculus, a striking symbol of renewal, and the One World Trade Center entrance, enhancing your understanding of the site's rebirth.
- Explore Ground Zero with a guide and access the 9/11 Museum with skip-the-line tickets, saving time and money.
- With a guide personally connected to 9/11, hear stories of resilience starting at St. Paul’s Chapel, a refuge during the attacks.
- Visit the 9/11 Memorial and see the Survivor Tree, and Reflecting Absence, the largest man-made waterfalls in North America.
- Go on a self-guided tour of the 9/11 Museum. Discover first-person stories and artifacts that bring the events of 9/11 to life, at your own pace.
- See the Oculus, a striking symbol of renewal, and the One World Trade Center entrance, enhancing your understanding of the site's rebirth.
Inclusions
- Tour of Ground Zero, including outside St. Paul’s Chapel
- Local guide with a personal connection to 9/11
- Guided visit to the 9/11 Memorial
- 9/11 Museum skip-the-line entry ticket
Ground Zero Tour
St. Paul’s Chapel:
Visit this historic church, which miraculously survived the 9/11 attacks despite being just a block away.
9/11 Memorial:
Pay your respects to the victims of 9/11 at the World Trade Center Memorial site.
9/11 Museum:
Explore the museum on a self-guided tour featuring collections of media, memorabilia, and personal stories.
Oculus:
See the stunning One World Trade Center entrance, a symbol of resilience and renewal.
- It is recommended that you spend a couple of hours in the museum, but you’re welcome to stay for as long as it’s open.
- You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Reviews
How do we collect reviews?
Snapshots from our guests
4.5
248 ratings
188
34
6
5
15
What our guests say
Fran
Dec 2024Verified booking
Jorge was amazing and so knowledgeable. His presedntation was captivating and stellar. The museum was done so well. Painful, overwhelming, but so nececcary and done to perfection.
Kevin
Nov 2024Verified booking
We loved our tour with Head Out. Our guide was friendly and knowledgeable. We would definitely go again! Becky and Kevin
Suzanne
Nov 2024Verified booking
Jorge was knowledgeable, attentive to all the members of the group and gave insightful info that only a New Yorker could. Amazing experience.
Kristen
Sep 2024Verified booking
The tour was was important in order to experience the Grown Zero area - the Memorial tree, the white Roses on the victims names, understanding why the victims names appear as they do, why the towers are complete etc. Tim did a very nice job!
Kim
Sep 2024Verified booking
A very somber place to visit, yet uplifting in the millions of ways that they honored those hero's. A must see if you are in NYC.
Steven
May 2024Verified booking
Helena was most patient. My guest had problems walking and she was very observent, We had a very good tour. Will be back.
Darlene
Apr 2024Verified booking
We had the most amazing Tour Guide, Ray, and felt we experienced 9/11 through his eyes and his stories he shared with the group. The "untold" real stories and seeing the BEFORE & AFTER pictures brought tears to my eyes. Also, going on the guided tour prior to going inside the museum made me appreciate what I was actually seeing in the museum and memorial. I will continue to keep NYC in my prayers for continued HOPE & HEALING.
Mrs
Dec 2024Verified booking
Was very informative and easy to navigate
Richard
Dec 2024Verified booking
Our guide was excellent emmeline, she made it a great experience.
Marco
Nov 2024Verified booking
Tim Did a great job 👍👍, the Museum is very interesting and well organised
Terry
Oct 2024Verified booking
Our Guide Raymond Rosato dir an amazing job with the 911 memorial.
Debra
Oct 2024Verified booking
Sean was a fabulous story teller and I loved the outdoor experience. The museum was amazing.
MARIUS
Sep 2024Verified booking
Most of all the tour guide Rod. He made it a very special experience
Ricky
Sep 2024Verified booking
Great guide really well done memorial the all those that lost their lives
Barbara
Aug 2024Verified booking
Tim was a great tour guide and shared a wealth of information to the group. Highly recommend taking this guided tour.
melissa
Jul 2024Verified booking
Jon was an amazing tour guide
Hal
Jul 2024Verified booking
Skillful and informed guiding sharing his experiences
Diane
Jun 2024Verified booking
I am not technologically astute. Registering with head out was easy accurate and convenient way to plan our trip.
María
May 2024Verified booking
The experience, the whole tour but I was told it was in Spanish and I only had the audio guide in Spanish.
View original review in Spanish
James
Dec 2024Verified booking
Dennis
Dec 2024Verified booking
Maria
Dec 2024Verified booking
Michael
Nov 2024Verified booking
Tracy
Oct 2024Verified booking
Andrew
Oct 2024Verified booking
Combos
Combo (Save 5%): One World Observatory + 9/11 Memorial & Museum Tickets
from $80.90
$76.85
5% off
- Save time and money with a combo ticket to One World Observatory and 9/11 Memorial & Museum, both located within walking distance in Lower Manhattan.
- At One World Obsrevatory skip the box office with timed entry and marvel at 360-degree views of New York City from the top of One World Trade Center.
- Ascend in SkyPod elevators, explore interactive exhibits like the Horizon Grid, and enjoy the See Forever® Theater experience.
- Pay tribute at the Memorial Pools, stand in awe of the Survivor Tree, and gain insights into the events and aftermath of September 11, 2001.
- Delve into the stories and artifacts of 9/11 at the Museum, with access to current exhibitions that honor the victims, survivors, and heroes of the attacks.
- Save time and money with a combo ticket to One World Observatory and 9/11 Memorial & Museum, both located within walking distance in Lower Manhattan.
- At One World Obsrevatory skip the box office with timed entry and marvel at 360-degree views of New York City from the top of One World Trade Center.
- Ascend in SkyPod elevators, explore interactive exhibits like the Horizon Grid, and enjoy the See Forever® Theater experience.
- Pay tribute at the Memorial Pools, stand in awe of the Survivor Tree, and gain insights into the events and aftermath of September 11, 2001.
- Delve into the stories and artifacts of 9/11 at the Museum, with access to current exhibitions that honor the victims, survivors, and heroes of the attacks.
Inclusions
One World Observatory
- Skip-the-box-office (ticketing counter), timed entry to One World Observatory
Access to:
- Observatory levels
- SkyPod elevators
- Horizon Grid
- See Forever® Theater
9/11 Memorial and Museum
- 9/11 Memorial and Museum timed entry ticket
- Access to current exhibitions, Survivor Tree, and Memorial Glades
One World Observatory
- Tip: Don't miss adding your place of origin to the guest registry at the Global Welcome Center.
- This ticket allows you to arrive at your selected time and skip the ticket purchase lines, but you still need to go through security lines.
- This experience is wheelchair accessible.
9/11 Memorial and Museum
- Tip: Pay respects at FDNY Memorial Wall, opposite World Trade Center, honoring firefighters lost on 9/11, at Engine 10/Ladder 10 firehouse.
- There are no age restrictions, however, the exhibition may not be appropriate for visitors younger than 10 years of age.
- Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial. All public restrooms have wheelchair-accessible stalls.
- Service animals are allowed at the Memorial.
- These tickets can't be cancelled. However, they can be rescheduled up to 24 hours before the experience begins.
Reviews
How do we collect reviews?
Snapshots from our guests
4.5
4.0K ratings
2.9K
772
108
48
190
What our guests say
Taylor
Dec 2024Verified booking
The whole exhibit is beautiful and touching. My children, who were not alive when 9/11 happened were very interested and enjoyed the museum.
Larry
Dec 2024Verified booking
Audio narration was really good. Large overhead boards indicating next point of interest to start audio would have helped. The device was some confusing, it continuos closed out then you had to find your next exhibit
Glyndwr
Dec 2024Verified booking
I am a former Metropolitan Police Officer and was deployed as a Family Liaison Officer to the american husband of his British wife who perished in the incident. To be able to see some of the remnants of the towers and to find the wife's name at the memorial was very emotional and humbling. I had wanted to visit the site for many years ad I am so glad I have now finally done so.
Erika
Dec 2024Verified booking
The last colum. Cut down and removal. where everyone got to sign it and everyone showed up to pay tribute. I chocked up reading it.
NIGEL
Dec 2024Verified booking
A wonderful , tasteful memorial to all the 9/11 victims and a great privilege to be there. Staff throughout were friendly and helpful and there was a suitably respectful atmosphere. The museum does justice to the event and all the victims and the final video on the humanity of the day , all the boats turning up to evacuate hundreds of thousands of Manhattan residents ( which we were unaware of) left a big lump in my throat and xthe shedding of a tear or two. Thank you.
Gabriele
Dec 2024Verified booking
The museum is impressive, depressing and emotional. It is very well laid out, lots of space and a very special atmosphere. The artifacts are well placed and the paths are easy to walk. The museum is a must for all New York guests.
View original review in German
André
Dec 2024Verified booking
Everything went perfectly despite the wait for the electronic tickets, which never arrived... thanks to the transaction receipt, we made the most of our visit!
View original review in French
Christine
Dec 2024Verified booking
It was humbling and very emotional. I witnessed the second plane hitting the tower and the silence when they grounded all flights.
Monique
Nov 2024Verified booking
The voice messages of victims before disaster struck. The lasting effect it had on the health of survivors - respiratory problems, cancers etc. Those are things I didn't think of.
Leann
Nov 2024Verified booking
The facility, the exhibits, and the fact that we didn't have to wait in line made it an amazing experience. I only wish we had alloted more time to see everything. The informaiton about how long we needed to experience everything was not accurate. We needed much more time to truly experience all that the museum had to offer.
Ana
Nov 2024Verified booking
The 9/11 Memorial was very moving and getting to read about alot of the victims was super special as well. The One World observatory's views of New York were amazing! Highly recommend both experiences!
Lalit
Nov 2024Verified booking
The overall experience was really good. Just one advice for the visiting people, don't take the ipad. Watch the show for better understanding
Terri
Nov 2024Verified booking
Headout worked well no glitches. The museum was awesome & sad. It brought back so many memories. A VERY well done memorial
Shelly
Nov 2024Verified booking
It's an incredible museum with history and meaning like no other. The architecture is amazing, the displays were so interesting and the videos amd recordings were so moving. Emily was our guide and she was wonderful, knew her stuff and had just the right amount of reverence. It was a moving experience and I am so grateful for the museum was bullt to honor all those who lost their lives amd those who made the ultimate sacrifice.
Cecile
Nov 2024Verified booking
The exhibition is impressive, the museum is located in the same place where the towers used to be, to see the remains of what was left from that day is incredible; and I did not queue to enter.
View original review in Spanish
Maria
Nov 2024Verified booking
Having the tickets already purchased and not having to wait in line was great! The exhibits and audios were great. So many emotions and memories came back to what I was doing and where I was that day of the horrible attacks. Learning about the Survivor Tree was amazing. This was my 3rd time here and never knew about the tree.
Laurie
Nov 2024Verified booking
The beautiful way we could walk thru that devastating day.... and the consequences of it on the world. Hesrtbtraking beyond words🇺🇸
Freddy
Oct 2024Verified booking
An unparalleled experience, being able to know first hand something that changed history was incredible, the online purchase process was agile and allowed us to enter directly to the site.
View original review in Spanish
Jeffrey
Oct 2024Verified booking
It was an emotional recollection of the tragedy of 9/11, with an amazing presentation of the tributes, recovered items and building remains.
Linda
Oct 2024Verified booking
The exhibit, the guide, everything was perfect! Would definitely use Headout again and will spread the word to my friends!
Wilma
Oct 2024Verified booking
The whole experience was very moving. A wonderful tribute to the fallen firefighters, police officers, and other brave citizens. America must always stay united to preserve democracy.
Cheryl
Sep 2024Verified booking
The exhibits were so powerful. The movies and stories were amazing. I never knew about the boats evacuating the people off the island!
Denisa
Sep 2024Verified booking
Visiting One World Observatory was an absolutely unforgettable experience! From the moment we stepped into the sleek and modern lobby, we knew we were in for something special. The elevator ride alone is incredible, as you watch the transformation of New York City’s skyline over the centuries in a matter of seconds. Once we reached the top, the 360-degree views were breathtaking — you can see the entire city, including iconic landmarks like the Statue of Liberty, Empire State Building, and Brooklyn Bridge. The interactive displays and digital guides really added to the experience, giving us detailed insights into the buildings and neighborhoods we were looking at. There’s also a sense of awe knowing you're at the top of the tallest building in the Western Hemisphere, which is a remarkable feat in itself. The staff was friendly and efficient, and though it was busy, the observatory is spacious enough that it never felt crowded. We also enjoyed a snack at the café while soaking in the views, which made for a perfect break before heading back down. If you're in New York, this is an absolute must-do. It's not just about the views — it's about experiencing the heart and soul of the city from above. Highly recommend!
Valerie
Sep 2024Verified booking
It took me two minutes to buy the tickets online. They arrived by email, sms and wasap quickly. I didn't have to queue at the arrival.
View original review in Spanish
Charles
Sep 2024Verified booking
It was very interesting, especially to see the remaining parts of Ground Zero. At the same time, it was also moving to get an idea of what really happened here.
View original review in German
Combos
Combo (Save 23%): 9/11 Memorial & Museum Tickets + 90-Min NYC Downtown Sightseeing Cruise
from $78
$59.84
23% off
Honor history and witness NYC's skyline from water—all while saving 23%!
- Experience a moving tribute and breathtaking views. Explore the 9/11 Memorial & Museum, then sail past iconic landmarks on a 90-minute sightseeing cruise.
- Conveniently located just a 12-min drive apart, the 9/11 Memorial & Museum and the cruise departure point make it easy to experience both in one day.
- Plus, with flexible booking options, you can choose your visit date and time for both experiences according to your plans in the next step. Book now!
Honor history and witness NYC's skyline from water—all while saving 23%!
- Experience a moving tribute and breathtaking views. Explore the 9/11 Memorial & Museum, then sail past iconic landmarks on a 90-minute sightseeing cruise.
- Conveniently located just a 12-min drive apart, the 9/11 Memorial & Museum and the cruise departure point make it easy to experience both in one day.
- Plus, with flexible booking options, you can choose your visit date and time for both experiences according to your plans in the next step. Book now!
Inclusions
9/11 Memorial & Museum
- 9/11 Museum timed-entry ticket
- Access to the Museum's current exhibitions
- Access to 9/11 Memorial, Survivor Tree, and Memorial Glades
- Free Wi-Fi
- 9/11 Memorial & Museum $2 service fee
New York Sightseeing Cruise
- 90 min sightseeing cruise
- 10-minute photo opportunity at the Statue of Liberty
- Onboard English-speaking guide
- Snack bar & onboard family activities
- Onboard photographer
Exclusions
New York Sightseeing Cruise
- Food and drinks (can be purchased onboard)
9/11 Memorial & Museum
- Service animals are allowed at the Memorial.
- Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial. All public restrooms have wheelchair-accessible stalls.
- There are no age restrictions, however, the exhibition may not be appropriate for visitors younger than 10 years of age.
- You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Reviews
How do we collect reviews?
Snapshots from our guests
4.6
3.3K ratings
2.4K
589
85
36
133
What our guests say
Taylor
Dec 2024Verified booking
The whole exhibit is beautiful and touching. My children, who were not alive when 9/11 happened were very interested and enjoyed the museum.
Larry
Dec 2024Verified booking
Audio narration was really good. Large overhead boards indicating next point of interest to start audio would have helped. The device was some confusing, it continuos closed out then you had to find your next exhibit
Glyndwr
Dec 2024Verified booking
I am a former Metropolitan Police Officer and was deployed as a Family Liaison Officer to the american husband of his British wife who perished in the incident. To be able to see some of the remnants of the towers and to find the wife's name at the memorial was very emotional and humbling. I had wanted to visit the site for many years ad I am so glad I have now finally done so.
Erika
Dec 2024Verified booking
The last colum. Cut down and removal. where everyone got to sign it and everyone showed up to pay tribute. I chocked up reading it.
NIGEL
Dec 2024Verified booking
A wonderful , tasteful memorial to all the 9/11 victims and a great privilege to be there. Staff throughout were friendly and helpful and there was a suitably respectful atmosphere. The museum does justice to the event and all the victims and the final video on the humanity of the day , all the boats turning up to evacuate hundreds of thousands of Manhattan residents ( which we were unaware of) left a big lump in my throat and xthe shedding of a tear or two. Thank you.
Gabriele
Dec 2024Verified booking
The museum is impressive, depressing and emotional. It is very well laid out, lots of space and a very special atmosphere. The artifacts are well placed and the paths are easy to walk. The museum is a must for all New York guests.
View original review in German
André
Dec 2024Verified booking
Everything went perfectly despite the wait for the electronic tickets, which never arrived... thanks to the transaction receipt, we made the most of our visit!
View original review in French
Christine
Dec 2024Verified booking
It was humbling and very emotional. I witnessed the second plane hitting the tower and the silence when they grounded all flights.
Monique
Nov 2024Verified booking
The voice messages of victims before disaster struck. The lasting effect it had on the health of survivors - respiratory problems, cancers etc. Those are things I didn't think of.
Aurora
Nov 2024Verified booking
Beautiful experience. The view of the skyline is spectacular. And the staff very helpful. They completely met my needs. Highly recommended! Special thanks to Amy
Leann
Nov 2024Verified booking
The facility, the exhibits, and the fact that we didn't have to wait in line made it an amazing experience. I only wish we had alloted more time to see everything. The informaiton about how long we needed to experience everything was not accurate. We needed much more time to truly experience all that the museum had to offer.
OSCAR
Nov 2024Verified booking
Excellent. The staff received us very kindly even though we were the last to board. The narrator of the story very pleasant, she was perfectly understood and we appreciated all the reviews she told about the sites and emblematic buildings. Highly recommended!
View original review in Spanish
Shelly
Nov 2024Verified booking
It's an incredible museum with history and meaning like no other. The architecture is amazing, the displays were so interesting and the videos amd recordings were so moving. Emily was our guide and she was wonderful, knew her stuff and had just the right amount of reverence. It was a moving experience and I am so grateful for the museum was bullt to honor all those who lost their lives amd those who made the ultimate sacrifice.
Luis
Nov 2024Verified booking
The boat cruise through downtown NY including the Statue of Liberty is spectacular, and not to mention the ascent to the Summit, that is an otherworldly experience that in most countries can not be lived. The professionalism and punctuality of the officials in charge of the events is impeccable. Congratulations.
View original review in Spanish
Cecile
Nov 2024Verified booking
The exhibition is impressive, the museum is located in the same place where the towers used to be, to see the remains of what was left from that day is incredible; and I did not queue to enter.
View original review in Spanish
Maria
Nov 2024Verified booking
Having the tickets already purchased and not having to wait in line was great! The exhibits and audios were great. So many emotions and memories came back to what I was doing and where I was that day of the horrible attacks. Learning about the Survivor Tree was amazing. This was my 3rd time here and never knew about the tree.
Laurie
Nov 2024Verified booking
The beautiful way we could walk thru that devastating day.... and the consequences of it on the world. Hesrtbtraking beyond words🇺🇸
Freddy
Oct 2024Verified booking
An unparalleled experience, being able to know first hand something that changed history was incredible, the online purchase process was agile and allowed us to enter directly to the site.
View original review in Spanish
Michael
Oct 2024Verified booking
I grew up in NYC and viewing the city from 93 floors up truly gives you new appreciation for how beautiful NY is and how much the architecture has changed. It was crowded but we still got great views and overall it was a fun experience.
Jeffrey
Oct 2024Verified booking
It was an emotional recollection of the tragedy of 9/11, with an amazing presentation of the tributes, recovered items and building remains.
Linda
Oct 2024Verified booking
The exhibit, the guide, everything was perfect! Would definitely use Headout again and will spread the word to my friends!
Wilma
Oct 2024Verified booking
The whole experience was very moving. A wonderful tribute to the fallen firefighters, police officers, and other brave citizens. America must always stay united to preserve democracy.
Cheryl
Sep 2024Verified booking
The exhibits were so powerful. The movies and stories were amazing. I never knew about the boats evacuating the people off the island!
Valerie
Sep 2024Verified booking
It took me two minutes to buy the tickets online. They arrived by email, sms and wasap quickly. I didn't have to queue at the arrival.
View original review in Spanish
Charles
Sep 2024Verified booking
It was very interesting, especially to see the remaining parts of Ground Zero. At the same time, it was also moving to get an idea of what really happened here.
View original review in German
Combos
Combo (Save 5%): 9/11 Memorial & Museum + Statue of Liberty & Ellis Island Tickets with Ferry Transfers
from $64.80
$61.56
5% off
Maximize your day! Book 2 Lower Manhattan experiences together.
- Explore resilience at the 9/11 Memorial & Museum, then uncover immigration history at the Statue of Liberty & Ellis Island—all in one booking.
- Visit two iconic landmarks located within easy reach of each other in Lower Manhattan, making it convenient to explore both in a single itinerary.
- Maximize your time with flexible booking options—choose to visit both sites on the same day or across different days, allowing you to experience them at your own pace.
- Enjoy the added convenience of ferry transfers to the Statue of Liberty & Ellis Island, making this combo the perfect choice for hassle-free sightseeing.
Maximize your day! Book 2 Lower Manhattan experiences together.
- Explore resilience at the 9/11 Memorial & Museum, then uncover immigration history at the Statue of Liberty & Ellis Island—all in one booking.
- Visit two iconic landmarks located within easy reach of each other in Lower Manhattan, making it convenient to explore both in a single itinerary.
- Maximize your time with flexible booking options—choose to visit both sites on the same day or across different days, allowing you to experience them at your own pace.
- Enjoy the added convenience of ferry transfers to the Statue of Liberty & Ellis Island, making this combo the perfect choice for hassle-free sightseeing.
Inclusions
9/11 Memorial & Museum
- 9/11 Museum timed-entry ticket
- Access to the Museum's current exhibitions
- Access to 9/11 Memorial, Survivor Tree, and Memorial Glades
- Free Wi-Fi
- 9/11 Memorial & Museum $2 service fee
Statue of Liberty & Ellis Island Tickets with Ferry Transfers
- Priority entry at the Screening Facility Queue for the ferry
- Round-trip ferry transfers from New York
- Self-guided audio tour of Liberty Island & Ellis Island in 12 languages
Access to:
- Liberty Island
- Ellis Island
- Statue of Liberty Museum
- National Immigration Museum at Ellis Island
Exclusions
Statue of Liberty & Ellis Island Tickets with Ferry Transfers
- Access to Ellis Island's Hard Hat Tour
- Access to the State of Liberty Pedestal & Crown
9/11 Memorial & Museum
- Service animals are allowed at the Memorial.
- Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial. All public restrooms have wheelchair-accessible stalls.
- There are no age restrictions, however, the exhibition may not be appropriate for visitors younger than 10 years of age.
Statue of Liberty & Ellis Island Tickets with Ferry Transfers
- The audio guide is available in Arabic, English, French, German, Hindi, Italian, Japanese, Korean, Mandarin, Portuguese, Russian and Spanish.
- Please plan your trip with a flexible schedule to board the ferry and clear the airport-grade security procedures at the Screening Facility.
- All minors (17 and under) must be accompanied by an adult (25 years or older).
- These tickets can't be cancelled or rescheduled.
Reviews
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Snapshots from our guests
4.4
5.4K ratings
3.6K
1.1K
169
117
336
What our guests say
Taylor
Dec 2024Verified booking
The whole exhibit is beautiful and touching. My children, who were not alive when 9/11 happened were very interested and enjoyed the museum.
Larry
Dec 2024Verified booking
Audio narration was really good. Large overhead boards indicating next point of interest to start audio would have helped. The device was some confusing, it continuos closed out then you had to find your next exhibit
Glyndwr
Dec 2024Verified booking
I am a former Metropolitan Police Officer and was deployed as a Family Liaison Officer to the american husband of his British wife who perished in the incident. To be able to see some of the remnants of the towers and to find the wife's name at the memorial was very emotional and humbling. I had wanted to visit the site for many years ad I am so glad I have now finally done so.
Erika
Dec 2024Verified booking
The last colum. Cut down and removal. where everyone got to sign it and everyone showed up to pay tribute. I chocked up reading it.
NIGEL
Dec 2024Verified booking
A wonderful , tasteful memorial to all the 9/11 victims and a great privilege to be there. Staff throughout were friendly and helpful and there was a suitably respectful atmosphere. The museum does justice to the event and all the victims and the final video on the humanity of the day , all the boats turning up to evacuate hundreds of thousands of Manhattan residents ( which we were unaware of) left a big lump in my throat and xthe shedding of a tear or two. Thank you.
Gabriele
Dec 2024Verified booking
The museum is impressive, depressing and emotional. It is very well laid out, lots of space and a very special atmosphere. The artifacts are well placed and the paths are easy to walk. The museum is a must for all New York guests.
View original review in German
André
Dec 2024Verified booking
Everything went perfectly despite the wait for the electronic tickets, which never arrived... thanks to the transaction receipt, we made the most of our visit!
View original review in French
Christine
Dec 2024Verified booking
It was humbling and very emotional. I witnessed the second plane hitting the tower and the silence when they grounded all flights.
Monique
Nov 2024Verified booking
The voice messages of victims before disaster struck. The lasting effect it had on the health of survivors - respiratory problems, cancers etc. Those are things I didn't think of.
Leann
Nov 2024Verified booking
The facility, the exhibits, and the fact that we didn't have to wait in line made it an amazing experience. I only wish we had alloted more time to see everything. The informaiton about how long we needed to experience everything was not accurate. We needed much more time to truly experience all that the museum had to offer.
Shelly
Nov 2024Verified booking
It's an incredible museum with history and meaning like no other. The architecture is amazing, the displays were so interesting and the videos amd recordings were so moving. Emily was our guide and she was wonderful, knew her stuff and had just the right amount of reverence. It was a moving experience and I am so grateful for the museum was bullt to honor all those who lost their lives amd those who made the ultimate sacrifice.
Cecile
Nov 2024Verified booking
The exhibition is impressive, the museum is located in the same place where the towers used to be, to see the remains of what was left from that day is incredible; and I did not queue to enter.
View original review in Spanish
Maria
Nov 2024Verified booking
Having the tickets already purchased and not having to wait in line was great! The exhibits and audios were great. So many emotions and memories came back to what I was doing and where I was that day of the horrible attacks. Learning about the Survivor Tree was amazing. This was my 3rd time here and never knew about the tree.
Laurie
Nov 2024Verified booking
The beautiful way we could walk thru that devastating day.... and the consequences of it on the world. Hesrtbtraking beyond words🇺🇸
Gareth
Nov 2024Verified booking
Worked out very well and a great visit. Need to be.clearer that to go up the statue you need to have a separate ticket or have it booked in advance. Its not par of the basic ticket
Vivianne
Nov 2024Verified booking
We expected that people with tickets would have a shorter wait. Unfortunately, everyone had tickets and had to wait in line for 2 hours in the sun until the security check. Then another 1 hour until we were on the ship. On Ellis Island (also with a long wait) there was little time for the exhibition and we were back in Manhattan on the last ferry at 5:40 pm. The trip to Liberty Island and Ellis Island was very nice. However, we spent a good 4.5 hours of the more than 7 hours in line.
View original review in German
Paola
Oct 2024Verified booking
The actual tour was perfectly organized, but I cannot say the same for the "headout" support team. Badly reviewed. How come no one picks up our phone calls for two days?!!
Freddy
Oct 2024Verified booking
An unparalleled experience, being able to know first hand something that changed history was incredible, the online purchase process was agile and allowed us to enter directly to the site.
View original review in Spanish
Licel
Oct 2024Verified booking
The Statue of Liberty and the history in the museum is impressive 10/10 beautiful experience because of the punctuality and accessibility to take pictures.
View original review in Spanish
Jeffrey
Oct 2024Verified booking
It was an emotional recollection of the tragedy of 9/11, with an amazing presentation of the tributes, recovered items and building remains.
Anindya
Oct 2024Verified booking
Seamless ticketing experience but the entry to battery park was closed and hence had to go round and round before catching the ferry..
Linda
Oct 2024Verified booking
The exhibit, the guide, everything was perfect! Would definitely use Headout again and will spread the word to my friends!
Wilma
Oct 2024Verified booking
The whole experience was very moving. A wonderful tribute to the fallen firefighters, police officers, and other brave citizens. America must always stay united to preserve democracy.
Maher
Oct 2024Verified booking
Visiting lady liberty , the museum as well. I was able to learn the history and I highly recommend to anyone visiting NYC not to miss this .
Cheryl
Sep 2024Verified booking
The exhibits were so powerful. The movies and stories were amazing. I never knew about the boats evacuating the people off the island!
Combos
Combo (Save 10%): 9/11 Memorial & Museum + Edge Observation Deck Tickets
from $76.55
$68.90
10% off
2 NYC attractions with 1 ticket.
- Save 10% with this combo ticket to the 9/11 Memorial & Museum and Edge Observation Deck.
- The two landmarks are just 4 miles apart, easily reachable by subway, taxi, or rideshare.
- Pay tribute at the 9/11 Memorial pools and explore powerful exhibits that offer a deep dive into the history and impact of 9/11.
- Take in breathtaking views from Edge, the highest outdoor sky deck in the Western Hemisphere, with thrilling glass floors and 360-degree panoramas.
2 NYC attractions with 1 ticket.
- Save 10% with this combo ticket to the 9/11 Memorial & Museum and Edge Observation Deck.
- The two landmarks are just 4 miles apart, easily reachable by subway, taxi, or rideshare.
- Pay tribute at the 9/11 Memorial pools and explore powerful exhibits that offer a deep dive into the history and impact of 9/11.
- Take in breathtaking views from Edge, the highest outdoor sky deck in the Western Hemisphere, with thrilling glass floors and 360-degree panoramas.
Inclusions
9/11 Memorial & Museum
- 9/11 Museum timed-entry ticket
- Access to the Museum's current exhibitions
- Access to 9/11 Memorial, Survivor Tree, and Memorial Glades
- Free Wi-Fi
- 9/11 Memorial & Museum $2 service fee
Edge Observation Deck
- Timed entry to Edge Observatory Deck
Access to:
- Indoor observation deck on Level 100
- Outdoor sky deck with angled walls
- Glass Floor, Skyline Steps, and Eastern Point
- Bonus digital souvenir
9/11 Memorial & Museum
- The venue is wheelchair and stroller accessible.
- Service dogs are allowed in the venue.
Edge Observation Deck Tickets
- Mobility: Wheelchair accessible
- Service animals are also permitted at Edge.
- You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Reviews
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Snapshots from our guests
4.3
8.1K ratings
5.4K
1.4K
361
294
634
What our guests say
Taylor
Dec 2024Verified booking
The whole exhibit is beautiful and touching. My children, who were not alive when 9/11 happened were very interested and enjoyed the museum.
howard
Dec 2024Verified booking
time to get inside to the main event took way too long. i thougt i was at disney world, not what I was expecting or cared for.. once inside the main area, everything was fine..but the lines getting to this main even was just too long and too slow for my taste
Brandy
Dec 2024Verified booking
I could have spent all day on the observation deck. This experience was amazingly breathtaking. The only downside was when trying to leave. The line to exit was wrapped around twice with no clear beginning or end. There were so many people you really could not move. In the event of an emergency, it could have ended poorly. Establishing a better exit strategy will make this experience even more magical than it already was.
Larry
Dec 2024Verified booking
Audio narration was really good. Large overhead boards indicating next point of interest to start audio would have helped. The device was some confusing, it continuos closed out then you had to find your next exhibit
Glyndwr
Dec 2024Verified booking
I am a former Metropolitan Police Officer and was deployed as a Family Liaison Officer to the american husband of his British wife who perished in the incident. To be able to see some of the remnants of the towers and to find the wife's name at the memorial was very emotional and humbling. I had wanted to visit the site for many years ad I am so glad I have now finally done so.
Marcelino
Dec 2024Verified booking
The access point was not clearly marked, lines to go up and down were too long, and the observation deck too crowded to enjoy. This is a recipe for sowing bad behavior among customers, and we saw that, too. We will not come back or recommend this activity to anyone else.
Helen
Dec 2024Verified booking
Seeeing the Empire State was amazing. I think it's slightly overpriced, whilst we were there8( of us) We all wanted a drink and I found the drinks and gifts completely overpriced. X
Jacqueline
Dec 2024Verified booking
Skyline at sunset was awesome! Didn't like the fact we couldn't get in in the hour time frame of our booking time like the instructions said.
Erika
Dec 2024Verified booking
The last colum. Cut down and removal. where everyone got to sign it and everyone showed up to pay tribute. I chocked up reading it.
KAREN
Dec 2024Verified booking
The staff were friendly from the moment you entered the building. Very helpful & knowledgeable . The price was well worth it. The views were AMAZING. The wonderful sights of the Hudson River from yachts to barges traveling up & down.Decorations, bathrooms, Cafe were all amazing. VIEWS OUTSIDE from DECK were gorgeous...so many photos opportunities. FABULOUS 2 hrs. Definitely will bring friends...I will be back.
NIGEL
Dec 2024Verified booking
A wonderful , tasteful memorial to all the 9/11 victims and a great privilege to be there. Staff throughout were friendly and helpful and there was a suitably respectful atmosphere. The museum does justice to the event and all the victims and the final video on the humanity of the day , all the boats turning up to evacuate hundreds of thousands of Manhattan residents ( which we were unaware of) left a big lump in my throat and xthe shedding of a tear or two. Thank you.
Gabriele
Dec 2024Verified booking
The museum is impressive, depressing and emotional. It is very well laid out, lots of space and a very special atmosphere. The artifacts are well placed and the paths are easy to walk. The museum is a must for all New York guests.
View original review in German
André
Dec 2024Verified booking
Everything went perfectly despite the wait for the electronic tickets, which never arrived... thanks to the transaction receipt, we made the most of our visit!
View original review in French
Christine
Dec 2024Verified booking
It was humbling and very emotional. I witnessed the second plane hitting the tower and the silence when they grounded all flights.
Monique
Nov 2024Verified booking
The voice messages of victims before disaster struck. The lasting effect it had on the health of survivors - respiratory problems, cancers etc. Those are things I didn't think of.
keiron
Nov 2024Verified booking
Not your fault but weather spoilt it , also could not walk on glass floor , loud school parties which I was not expecting, apart from the extra payment to climb , there didn't see much to do unlike ESB , Summit and World trade , it needs something else for the money I paid
Leann
Nov 2024Verified booking
The facility, the exhibits, and the fact that we didn't have to wait in line made it an amazing experience. I only wish we had alloted more time to see everything. The informaiton about how long we needed to experience everything was not accurate. We needed much more time to truly experience all that the museum had to offer.
Helenice
Nov 2024Verified booking
It was wonderful, an incredible feeling. I've never climbed such a tall building for the first time, and I'm very grateful to have made such a memory.
View original review in Portuguese
Nieve
Nov 2024Verified booking
The view was the best, it has breathtaking scenery, the facilities are also beautiful. If I would go again it is worth it.
View original review in Spanish
Clark
Nov 2024Verified booking
Insane views of the city. People were nice about photos as well by not clogging up the glass. Book on a sunny clear day and you'll have the best time. Worth the money in my opinion
Paulo
Nov 2024Verified booking
IT WAS AN INCREDIBLE VIEW OF NYC, the attraction starts in the elevator, I thought the projections on the walls were really cool, a mixture of technology and nostalgia. I also really liked the service and the organization, but it was a shame that the day was cloudy and the scenery was a bit spoiled. I'll definitely be back.
View original review in Portuguese
Shelly
Nov 2024Verified booking
It's an incredible museum with history and meaning like no other. The architecture is amazing, the displays were so interesting and the videos amd recordings were so moving. Emily was our guide and she was wonderful, knew her stuff and had just the right amount of reverence. It was a moving experience and I am so grateful for the museum was bullt to honor all those who lost their lives amd those who made the ultimate sacrifice.
Cecile
Nov 2024Verified booking
The exhibition is impressive, the museum is located in the same place where the towers used to be, to see the remains of what was left from that day is incredible; and I did not queue to enter.
View original review in Spanish
Chris
Nov 2024Verified booking
What breath taking views! All of the staff that we encountered were professional and friendly especially the store clerks. I highly, no pun intended, recommend this experience
Maria
Nov 2024Verified booking
Having the tickets already purchased and not having to wait in line was great! The exhibits and audios were great. So many emotions and memories came back to what I was doing and where I was that day of the horrible attacks. Learning about the Survivor Tree was amazing. This was my 3rd time here and never knew about the tree.
Combos
Combo (Save 13%): 9/11 Memorial & Museum + The Museum of Modern Art (MoMA) Tickets
from $63
$54.90
13% off
Dive deep into NYC's History and Artistry with 1 ticket to 2 museums!
- Book both the 9/11 Memorial & Museum and MoMA together and save over 10% compared to separate bookings for these Manhattan attractions.
- At the 9/11 Memorial & Museum, witness powerful exhibits like the Last Column and Survivor Stairs, reflecting on the tragedy and resilience of that fateful day.
- The 9/11 Memorial offers quiet reflection at the twin pools, while the museum showcases personal stories and artifacts, honoring the lives lost.
- MoMA is home to masterpieces from van Gogh, Picasso, Warhol, and more. Explore iconic works and innovative contemporary pieces across multiple galleries.
- From groundbreaking digital installations to timeless paintings, MoMA gives you an inside look at how modern art continues to evolve and inspire.
Dive deep into NYC's History and Artistry with 1 ticket to 2 museums!
- Book both the 9/11 Memorial & Museum and MoMA together and save over 10% compared to separate bookings for these Manhattan attractions.
- At the 9/11 Memorial & Museum, witness powerful exhibits like the Last Column and Survivor Stairs, reflecting on the tragedy and resilience of that fateful day.
- The 9/11 Memorial offers quiet reflection at the twin pools, while the museum showcases personal stories and artifacts, honoring the lives lost.
- MoMA is home to masterpieces from van Gogh, Picasso, Warhol, and more. Explore iconic works and innovative contemporary pieces across multiple galleries.
- From groundbreaking digital installations to timeless paintings, MoMA gives you an inside look at how modern art continues to evolve and inspire.
Inclusions
9/11 Memorial & Museum
- 9/11 Museum timed-entry ticket
- Access to the Museum's current exhibitions
- Access to 9/11 Memorial, Survivor Tree, and Memorial Glades
- Free Wi-Fi
- 9/11 Memorial & Museum $2 service fee
Museum of Modern Art
- Entry to MoMA
- Free audio guides in 9 languages: English, French, German, Italian, Japanese, Korean, Mandarin, Portuguese, and Spanish
- Entry to all special exhibitions
9/11 Memorial & Museum
- Service animals are allowed at the Memorial.
- Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial. All public restrooms have wheelchair-accessible stalls.
Museum of Modern Art
- This experience is wheelchair accessible.
- These tickets can't be cancelled or rescheduled.
Reviews
How do we collect reviews?
Snapshots from our guests
4.4
7.2K ratings
4.8K
1.7K
253
163
346
What our guests say
Taylor
Dec 2024Verified booking
The whole exhibit is beautiful and touching. My children, who were not alive when 9/11 happened were very interested and enjoyed the museum.
Marjorie
Dec 2024Verified booking
Excellent displays Wide-ranging variety of artists and art forms The crowd was moderate - enough people to give off a vibe of excitement, but not so many that it was hard moving around, reading captions/explanations, and getting some up-close views of the work Easy access to stairs and elevators Exciting to see in-person some works we have only encountered in books or via video
Larry
Dec 2024Verified booking
Audio narration was really good. Large overhead boards indicating next point of interest to start audio would have helped. The device was some confusing, it continuos closed out then you had to find your next exhibit
Orlando
Dec 2024Verified booking
Beautiful exhibition, everything very neat, staff welcoming and never intrusive, even the management of the rooms was exceptional. Highly recommended, as times are better in the morning, you have more time to admire all the art operetta present.
View original review in Italian
Glyndwr
Dec 2024Verified booking
I am a former Metropolitan Police Officer and was deployed as a Family Liaison Officer to the american husband of his British wife who perished in the incident. To be able to see some of the remnants of the towers and to find the wife's name at the memorial was very emotional and humbling. I had wanted to visit the site for many years ad I am so glad I have now finally done so.
Inez
Dec 2024Verified booking
The exhibit was great and our whole group enjoyed our time there. At one point I needed to meet up with my friends and asked a guard where to go. He very kindly and patiently showed me the route to that gallery.
Erika
Dec 2024Verified booking
The last colum. Cut down and removal. where everyone got to sign it and everyone showed up to pay tribute. I chocked up reading it.
Susan
Dec 2024Verified booking
I saved a couple bucks per ticket for 2 tickets and when I had a problem with my credit card, I messaged the chat bot and got it cleared up right away! The museum was very nice and well staffed.
NIGEL
Dec 2024Verified booking
A wonderful , tasteful memorial to all the 9/11 victims and a great privilege to be there. Staff throughout were friendly and helpful and there was a suitably respectful atmosphere. The museum does justice to the event and all the victims and the final video on the humanity of the day , all the boats turning up to evacuate hundreds of thousands of Manhattan residents ( which we were unaware of) left a big lump in my throat and xthe shedding of a tear or two. Thank you.
Gabriele
Dec 2024Verified booking
The museum is impressive, depressing and emotional. It is very well laid out, lots of space and a very special atmosphere. The artifacts are well placed and the paths are easy to walk. The museum is a must for all New York guests.
View original review in German
André
Dec 2024Verified booking
Everything went perfectly despite the wait for the electronic tickets, which never arrived... thanks to the transaction receipt, we made the most of our visit!
View original review in French
Christine
Dec 2024Verified booking
It was humbling and very emotional. I witnessed the second plane hitting the tower and the silence when they grounded all flights.
Motohiko
Nov 2024Verified booking
The starry night, we have been eager to see, was so impressive and amazing. The experience to see masterpieces, Picasso, Matisse, Cezanne, directly with my own eyes was so great.
Monique
Nov 2024Verified booking
The voice messages of victims before disaster struck. The lasting effect it had on the health of survivors - respiratory problems, cancers etc. Those are things I didn't think of.
Leann
Nov 2024Verified booking
The facility, the exhibits, and the fact that we didn't have to wait in line made it an amazing experience. I only wish we had alloted more time to see everything. The informaiton about how long we needed to experience everything was not accurate. We needed much more time to truly experience all that the museum had to offer.
Clare
Nov 2024Verified booking
The worker named Israel from Mexico City- was so nice, helpful and just made the experience so memorable!! He rocks 🥰
Pamela
Nov 2024Verified booking
Had not been to MOMA in many years so it was nice to see the new layouts and the regular collections. Exhibits were spacious and it did not feel crowded even on Veterans Day.
Shelly
Nov 2024Verified booking
It's an incredible museum with history and meaning like no other. The architecture is amazing, the displays were so interesting and the videos amd recordings were so moving. Emily was our guide and she was wonderful, knew her stuff and had just the right amount of reverence. It was a moving experience and I am so grateful for the museum was bullt to honor all those who lost their lives amd those who made the ultimate sacrifice.
Michael
Nov 2024Verified booking
i was expecting a typical art gallery experience but was very impressed with the 60 minute multi-screen musical experience and the sports floor especially. unfortunately my booking experiences wasn't so wonderful, I booked online, thought i was booking for San Francisco but purchased a ticket for NYC, which I was told is non-refundable. I'd like to see more flexibility for this esp. in consideration of simple errors.
Belinda
Nov 2024Verified booking
I visited the museum on my own using the directions provided via the QR code on the Moma website. Everything was very clear. The staff was very kind in showing me what was the best route to take and where to start so that I could visit all the areas. At the 'entrance I didn't find the line of people I went right in and downloaded the app. Everything was perfect
View original review in Italian
Monica
Nov 2024Verified booking
I loved the exhibition. I arrived at 2pm so there were not much people and it was easy to visit all the art. I had the chance to spend some time at the Picaso, Monet, Dali and other paitings I wanted to see. Great experience. I will come back soon
Cecile
Nov 2024Verified booking
The exhibition is impressive, the museum is located in the same place where the towers used to be, to see the remains of what was left from that day is incredible; and I did not queue to enter.
View original review in Spanish
Maria
Nov 2024Verified booking
Having the tickets already purchased and not having to wait in line was great! The exhibits and audios were great. So many emotions and memories came back to what I was doing and where I was that day of the horrible attacks. Learning about the Survivor Tree was amazing. This was my 3rd time here and never knew about the tree.
Laurie
Nov 2024Verified booking
The beautiful way we could walk thru that devastating day.... and the consequences of it on the world. Hesrtbtraking beyond words🇺🇸
MERCEDES
Nov 2024Verified booking
Excellent MOMA and the cruise. MOMA is always innovative and the exhibition is great. As for the cruise, I thought it was the best! Very good service and the guide explained everything during the trip and told us new facts!!! In short, very good and highly recommend the combo!!!
View original review in Spanish
Combos
Combo (Save 5%): SUMMIT One Vanderbilt + 9/11 Memorial & Museum Tickets
from $79.81
$75.82
5% off
- Save time and money with a combo ticket, offering access to SUMMIT One Vanderbilt and the 9/11 Memorial & Museum.
- SUMMIT One Vanderbilt's observation deck spans 3 floors with immersive exhibits including 'Air', which creates a dreamlike state with immersive fog and mirrors.
- Check out the "Affinity" installation, where reflective orbs respond to your touch, and 'Levitation' offers daring views from glass sky boxes high above the city.
- Explore the 9/11 Museum's Historical Exhibition that details the attacks' timeline, events, and aftermath through authentic artifacts.
- Outside, reflect at the twin pools with names etched in bronze, stand by the resilient Survivor Tree, and stroll through the Memorial Glades.
- Save time and money with a combo ticket, offering access to SUMMIT One Vanderbilt and the 9/11 Memorial & Museum.
- SUMMIT One Vanderbilt's observation deck spans 3 floors with immersive exhibits including 'Air', which creates a dreamlike state with immersive fog and mirrors.
- Check out the "Affinity" installation, where reflective orbs respond to your touch, and 'Levitation' offers daring views from glass sky boxes high above the city.
- Explore the 9/11 Museum's Historical Exhibition that details the attacks' timeline, events, and aftermath through authentic artifacts.
- Outside, reflect at the twin pools with names etched in bronze, stand by the resilient Survivor Tree, and stroll through the Memorial Glades.
Inclusions
SUMMIT One Vanderbilt
- Entry to SUMMIT Experience
- Access to all 3 floors and immersive experiences
9/11 Memorial & Museum
- 9/11 Museum timed-entry ticket
- Access to the Museum's current exhibitions
- Access to the 9/11 Memorial, Survivor Tree, and Memorial Glades
- 9/11 Memorial & Museum $2 service fee
SUMMIT One Vanderbilt
- Tip: Make sure to wear flat shoes since stilettos and boots could damage the mirrored floors.
- This experience is wheelchair and pram/stroller accessible.
- Your service animals are welcome at the venue.
9/11 Memorial & Museum
- Tip: Be respectful and mindful of others as this is a place of remembrance and mourning.
- This experience is wheelchair and pram/stroller accessible.
- Your service animals are welcome at the venue.
- There are no age restrictions, however, the exhibition may not be appropriate for visitors younger than 10 years of age.
- You can cancel these tickets up to 48 hours before the experience begins and get a full refund.
Reviews
How do we collect reviews?
Snapshots from our guests
4.5
7.1K ratings
5.2K
1.2K
248
155
305
What our guests say
Taylor
Dec 2024Verified booking
The whole exhibit is beautiful and touching. My children, who were not alive when 9/11 happened were very interested and enjoyed the museum.
Larry
Dec 2024Verified booking
Audio narration was really good. Large overhead boards indicating next point of interest to start audio would have helped. The device was some confusing, it continuos closed out then you had to find your next exhibit
Glyndwr
Dec 2024Verified booking
I am a former Metropolitan Police Officer and was deployed as a Family Liaison Officer to the american husband of his British wife who perished in the incident. To be able to see some of the remnants of the towers and to find the wife's name at the memorial was very emotional and humbling. I had wanted to visit the site for many years ad I am so glad I have now finally done so.
Erika
Dec 2024Verified booking
The last colum. Cut down and removal. where everyone got to sign it and everyone showed up to pay tribute. I chocked up reading it.
NIGEL
Dec 2024Verified booking
A wonderful , tasteful memorial to all the 9/11 victims and a great privilege to be there. Staff throughout were friendly and helpful and there was a suitably respectful atmosphere. The museum does justice to the event and all the victims and the final video on the humanity of the day , all the boats turning up to evacuate hundreds of thousands of Manhattan residents ( which we were unaware of) left a big lump in my throat and xthe shedding of a tear or two. Thank you.
Gabriele
Dec 2024Verified booking
The museum is impressive, depressing and emotional. It is very well laid out, lots of space and a very special atmosphere. The artifacts are well placed and the paths are easy to walk. The museum is a must for all New York guests.
View original review in German
André
Dec 2024Verified booking
Everything went perfectly despite the wait for the electronic tickets, which never arrived... thanks to the transaction receipt, we made the most of our visit!
View original review in French
Christine
Dec 2024Verified booking
It was humbling and very emotional. I witnessed the second plane hitting the tower and the silence when they grounded all flights.
Janis
Dec 2024Verified booking
⭐⭐⭐⭐⭐ **Incredible Experience at SUMMIT One Vanderbilt** Our visit to SUMMIT One Vanderbilt was nothing short of spectacular. From the moment we arrived, we were greeted with stunning views of New York City that took our breath away. The immersive experience, combining art, architecture, and technology, created a truly unique atmosphere that we won't soon forget. The observation deck offers unparalleled 360-degree views of the city, and the mirrored rooms added a surreal, almost magical quality to the experience. Each level provided something new and exciting, from the glass floor to the open-air terrace. The staff was friendly and informative, ensuring we got the most out of our visit. Whether you're a local or a tourist, SUMMIT One Vanderbilt is a must-see attraction that offers an unforgettable perspective on the city. Highly recommended!
Monique
Nov 2024Verified booking
The voice messages of victims before disaster struck. The lasting effect it had on the health of survivors - respiratory problems, cancers etc. Those are things I didn't think of.
Anna
Nov 2024Verified booking
The view at night is so unique, stunning. Its so much to expierience on 3 floors. Its only fun and joy. The best roofdeck in the city. Thank you
Leann
Nov 2024Verified booking
The facility, the exhibits, and the fact that we didn't have to wait in line made it an amazing experience. I only wish we had alloted more time to see everything. The informaiton about how long we needed to experience everything was not accurate. We needed much more time to truly experience all that the museum had to offer.
Carla
Nov 2024Verified booking
From the moment we arrived, everything was expeditious, orderly and very organized, which made it easy to enjoy the marvelous viewpoint. I would also add that the chosen schedule was amazing to get to know New York at night.
View original review in Spanish
Lorraine
Nov 2024Verified booking
Everything about the observation deck was amazing. I'm glad I got to have the experience to see New York from a hight would recommend it to everyone
Alexandra
Nov 2024Verified booking
A perfect view over the whole city! The viewing platform is so special that I will gladly come back a second or third time. The space with the silver balls you see on social media is also beautiful. Big praise also to the staff, who managed the flow of visitors quickly and in a friendly manner.
View original review in German
Ruben
Nov 2024Verified booking
The first experience view... when you come out to the elevator and see all the skyline was awesome. The last stop, when you stay in the glass -box (specially when you have fear of heights)
Giulia
Nov 2024Verified booking
The view, the organization and the speed at which the elevators go up and down. Too crowded to appreciate the spheres. Thank you
View original review in Italian
Shelly
Nov 2024Verified booking
It's an incredible museum with history and meaning like no other. The architecture is amazing, the displays were so interesting and the videos amd recordings were so moving. Emily was our guide and she was wonderful, knew her stuff and had just the right amount of reverence. It was a moving experience and I am so grateful for the museum was bullt to honor all those who lost their lives amd those who made the ultimate sacrifice.
ANTHONY
Nov 2024Verified booking
A 365-view of New York City in the early afternoon with the sun shining brightly, the different rooms create a solar, spectacular and breathtaking atmosphere.
View original review in French
Cecile
Nov 2024Verified booking
The exhibition is impressive, the museum is located in the same place where the towers used to be, to see the remains of what was left from that day is incredible; and I did not queue to enter.
View original review in Spanish
Maria
Nov 2024Verified booking
Having the tickets already purchased and not having to wait in line was great! The exhibits and audios were great. So many emotions and memories came back to what I was doing and where I was that day of the horrible attacks. Learning about the Survivor Tree was amazing. This was my 3rd time here and never knew about the tree.
Laurie
Nov 2024Verified booking
The beautiful way we could walk thru that devastating day.... and the consequences of it on the world. Hesrtbtraking beyond words🇺🇸
Lisa
Nov 2024Verified booking
It was amazing!!! An incredible view of the city! I was there at night (10 p.m.) and really enjoyed it. Wonderful rooms, absolutely unique, something very special that you have to experience.
Josephine
Nov 2024Verified booking
The experience was out of this world. We went at night and the lights of new York were fabulous. And the illusions were like taking a trip without drugs...lol
ROCHART
Nov 2024Verified booking
Early afternoon visit with clear skies. It made for breathtaking views and unforgettable photos. The activities were just as great. The floating balloons, the faces on panoramic screens... Too bad about the wait to take pictures in the air. But that in no way detracts from the pleasure of this activity.
View original review in French
- Explore some of the top attractions in New York on a walking tour.
- Have an expert guide give you insights and information on the tour.
- Reflect on the events of 9/11 as you walk around the Ground Zero 9/11 Memorial.
- Walk around the iconic Wall Street as you marvel at the multitude of skyscrapers.
- Discover the famous Battery Park as you take in beautiful sights of the city.
- Upgrade your experience and get access to Downtown or the Statue of Liberty.
- Opt for the Big Apple Package that includes Statue of Liberty, Ellis Island, and a Downtown Double Decker Hop-on Hop-off tour in one day. Please note that the hop-on hop-off is self-guided.
- Explore some of the top attractions in New York on a walking tour.
- Have an expert guide give you insights and information on the tour.
- Reflect on the events of 9/11 as you walk around the Ground Zero 9/11 Memorial.
- Walk around the iconic Wall Street as you marvel at the multitude of skyscrapers.
- Discover the famous Battery Park as you take in beautiful sights of the city.
- Upgrade your experience and get access to Downtown or the Statue of Liberty.
- Opt for the Big Apple Package that includes Statue of Liberty, Ellis Island, and a Downtown Double Decker Hop-on Hop-off tour in one day. Please note that the hop-on hop-off is self-guided.
Inclusions
- Admission to Ground Zero 9/11 Memorial
- Professional tour guide
- 9/11 Museum skip-the-line access
- Look at the famous Survivor Tree
- Walk around Wall Street
- Access to Downtown (optional)
- Visit to the Statue of Liberty (optional)
- Visit to Ellis Island (optional)
- Downtown Double Decker Hop-on Hop-off tour (optional)
Exclusions
- Gratuities
- Hotel transfers
- Admission to Battery Park
This ticket has the following options you can choose from:
- General Tickets
- Plus Downtown Access
- Statue of Liberty Upgrade
- Big Apple Package
- You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Combos
Combo (Save 5%): 9/11 Memorial & Museum Tickets + 15-Min NYC Helicopter Tour
from $282
$267.90
5% off
- Visit the 9/11 Memorial & Museum, then soar over the city on a helicopter with one ticket. Save money and time with the attractions located nearby.
- Standing beside the largest manmade waterfalls in North America at the 9/11 Memorial, surrounded by bronze panels inscribed with the victims' names.
- Discover over 11,000 artifacts at the 9/11 Museum, including the "In Memoriam" exhibit honoring lives lost, the Last Column covered in tributes.
- Soar over NYC landmarks during a 15-minute helicopter tour to see the Statue of Liberty standing proud and Ellis Island rich with history.
- Capture iconic views as you fly over the Empire State Building's spire, the intricate Chrysler Building, and the lush expanse of Central Park!
- Visit the 9/11 Memorial & Museum, then soar over the city on a helicopter with one ticket. Save money and time with the attractions located nearby.
- Standing beside the largest manmade waterfalls in North America at the 9/11 Memorial, surrounded by bronze panels inscribed with the victims' names.
- Discover over 11,000 artifacts at the 9/11 Museum, including the "In Memoriam" exhibit honoring lives lost, the Last Column covered in tributes.
- Soar over NYC landmarks during a 15-minute helicopter tour to see the Statue of Liberty standing proud and Ellis Island rich with history.
- Capture iconic views as you fly over the Empire State Building's spire, the intricate Chrysler Building, and the lush expanse of Central Park!
Inclusions
9/11 Memorial & Museum Tickets
- 9/11 Memorial Museum timed-entry ticket
- Access to the Museum's current exhibitions
- Access to 9/11 Memorial, Survivor Tree, and Memorial Glades
- 9/11 Memorial & Museum $2 service fee
- Free Wi-Fi
15-Minute NYC Helicopter Tour
- 12 to 15-min shared helicopter tour
- Aerial view of 9+ attractions
- Live commentary by the pilot
- Noise-cancelling headsets
Sights covered during the helicopter tour:
- Statue of Liberty
- Ellis Island
- One World Trade Center
- Chelsea Piers
- The Intrepid
- Times Square
- Empire State Building
- Chrysler Building
- Other popular attractions
9/11 Memorial & Museum Tickets
- Tip: Don't miss the white oak trees at the memorial, each unique in its growth pattern, symbolizing the individuality of the lost souls.
- This experience is wheelchair and pram/stroller accessible.
- Ramps and elevators are available at the venue for easy access.
- Your guide dogs and service animals are welcome at the venue.
15-Min Standard NYC Helicopter Tour
- Tip: Keep your camera ready, you'll want to capture Times Square's neon bustle from this unique vantage point.
- Children under the age of 2 years don’t require tickets but must sit on an adult's lap.
- The weight limit is 275 pounds or 125 kg per guest. Guests who weigh more than this or close to this may have to wait for a flight that can safely accommodate their weight.
- The helicopter does not fly over Manhattan but up the Hudson, beside Manhattan.
- Book your tickets in advance as the New York Helicopter Tour sells out quickly.
- Plan your tour at the start of your NYC trip to account for potential rescheduling due to weather conditions.
- You can cancel these tickets up to 48 hours before the experience begins and get a full refund.
Reviews
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What our guests say
Taylor
Dec 2024Verified booking
The whole exhibit is beautiful and touching. My children, who were not alive when 9/11 happened were very interested and enjoyed the museum.
Larry
Dec 2024Verified booking
Audio narration was really good. Large overhead boards indicating next point of interest to start audio would have helped. The device was some confusing, it continuos closed out then you had to find your next exhibit
Glyndwr
Dec 2024Verified booking
I am a former Metropolitan Police Officer and was deployed as a Family Liaison Officer to the american husband of his British wife who perished in the incident. To be able to see some of the remnants of the towers and to find the wife's name at the memorial was very emotional and humbling. I had wanted to visit the site for many years ad I am so glad I have now finally done so.
Erika
Dec 2024Verified booking
The last colum. Cut down and removal. where everyone got to sign it and everyone showed up to pay tribute. I chocked up reading it.
NIGEL
Dec 2024Verified booking
A wonderful , tasteful memorial to all the 9/11 victims and a great privilege to be there. Staff throughout were friendly and helpful and there was a suitably respectful atmosphere. The museum does justice to the event and all the victims and the final video on the humanity of the day , all the boats turning up to evacuate hundreds of thousands of Manhattan residents ( which we were unaware of) left a big lump in my throat and xthe shedding of a tear or two. Thank you.
Gabriele
Dec 2024Verified booking
The museum is impressive, depressing and emotional. It is very well laid out, lots of space and a very special atmosphere. The artifacts are well placed and the paths are easy to walk. The museum is a must for all New York guests.
View original review in German
André
Dec 2024Verified booking
Everything went perfectly despite the wait for the electronic tickets, which never arrived... thanks to the transaction receipt, we made the most of our visit!
View original review in French
Christine
Dec 2024Verified booking
It was humbling and very emotional. I witnessed the second plane hitting the tower and the silence when they grounded all flights.
Monique
Nov 2024Verified booking
The voice messages of victims before disaster struck. The lasting effect it had on the health of survivors - respiratory problems, cancers etc. Those are things I didn't think of.
Leann
Nov 2024Verified booking
The facility, the exhibits, and the fact that we didn't have to wait in line made it an amazing experience. I only wish we had alloted more time to see everything. The informaiton about how long we needed to experience everything was not accurate. We needed much more time to truly experience all that the museum had to offer.
Shelly
Nov 2024Verified booking
It's an incredible museum with history and meaning like no other. The architecture is amazing, the displays were so interesting and the videos amd recordings were so moving. Emily was our guide and she was wonderful, knew her stuff and had just the right amount of reverence. It was a moving experience and I am so grateful for the museum was bullt to honor all those who lost their lives amd those who made the ultimate sacrifice.
Cecile
Nov 2024Verified booking
The exhibition is impressive, the museum is located in the same place where the towers used to be, to see the remains of what was left from that day is incredible; and I did not queue to enter.
View original review in Spanish
Maria
Nov 2024Verified booking
Having the tickets already purchased and not having to wait in line was great! The exhibits and audios were great. So many emotions and memories came back to what I was doing and where I was that day of the horrible attacks. Learning about the Survivor Tree was amazing. This was my 3rd time here and never knew about the tree.
Laurie
Nov 2024Verified booking
The beautiful way we could walk thru that devastating day.... and the consequences of it on the world. Hesrtbtraking beyond words🇺🇸
Freddy
Oct 2024Verified booking
An unparalleled experience, being able to know first hand something that changed history was incredible, the online purchase process was agile and allowed us to enter directly to the site.
View original review in Spanish
Jeffrey
Oct 2024Verified booking
It was an emotional recollection of the tragedy of 9/11, with an amazing presentation of the tributes, recovered items and building remains.
Judith
Oct 2024Verified booking
It was my first time flying. This was on my bucket list. I flew with my son. It was a beautiful experience. The flight was very smooth. The pilot played us music that made the experience even better. The staff are very professional and friendly. I would highly recommend it.
Linda
Oct 2024Verified booking
The exhibit, the guide, everything was perfect! Would definitely use Headout again and will spread the word to my friends!
Wilma
Oct 2024Verified booking
The whole experience was very moving. A wonderful tribute to the fallen firefighters, police officers, and other brave citizens. America must always stay united to preserve democracy.
Cheryl
Sep 2024Verified booking
The exhibits were so powerful. The movies and stories were amazing. I never knew about the boats evacuating the people off the island!
Valerie
Sep 2024Verified booking
It took me two minutes to buy the tickets online. They arrived by email, sms and wasap quickly. I didn't have to queue at the arrival.
View original review in Spanish
Charles
Sep 2024Verified booking
It was very interesting, especially to see the remaining parts of Ground Zero. At the same time, it was also moving to get an idea of what really happened here.
View original review in German
Susan
Sep 2024Verified booking
This was my first time visiting the 9/11 memorial and museum. It was emotional , beautifully done and overwhelming . I especially loved the blue wall and the 4 story painting from the 93rd floor artist . There was too much to take in so just stayed about 3 hours. Thank you to all who made this tribute happen
Michael
Sep 2024Verified booking
I was expecting this to be poignant and moving. It was that and more. The detailed recordings, pictures, displays, the part of foundation and remaining tower pieces, all of that and the human stories were just incredible. Thank you.
Gabriella
Sep 2024Verified booking
Really well done memorial. Touching as an experience, beautiful also the footage shown from which you really catch the soul of the people.
View original review in Italian
Top things to do in New York
Which 9/11 Museum ticket is best for you?
If you’re budget-conscious
Go for: Entry tickets
- Get timed entry to the 9/11 Museum with this ticket, along with access to all of the current exhibitions.
- Explore historical artifacts and memorials, the National September 11 Memorial, the Survivor Tree, & Memorial Glades.
Guide: Free downloadable audio guide
Recommended tours:
If you’re looking for an in-depth experience
Go for: Guided tours
- With tickets to a guided tour, not only do you get priority entrance access but you also get a complete lowdown on the museum’s history.
- Discover untold stories and explore the different highlights of the 9/11 Museum with an expert guide.
- This ticket also includes a 60-minute guided tour of the 9/11 Ground Zero.
Guide: Expert tour guide
Recommended tours:
If you want to explore beyond
Go for: Combo tickets
- Get a guided tour of New York City’s greatest landmarks - The Statue of Liberty, the 9/11 Memorial & Wall Street.
- Starting on Wall Street, explore the history of the location, then visit the 9/11 Memorial Museum for a guided tour.
- Catch the ferry to Liberty Island, and marvel at the beauty of the Statue of Liberty, and its history at the Liberty Island Museum.
Guide: Expert tour guide (only for the combo ticket)
Recommended tours:
Guided Tour of Statue of Liberty, 9/11 Memorial & Wall Street
Go City New York Explorer Pass: Choose 2 to 10 Attractions
Go City New York All-Inclusive Pass: 104 Attractions
Discounted tickets: Children between 7 to 17 and seniors above 65 get discounted tickets.
Cancellation policy: Cancel your tickets up to 24 hours before your visit for a full refund.
9/11 Memorial & Museum highlights
See all photos
What to see at the 9/11 Memorial & Museum?
Exhibits
The historical exhibits at the 9/11 Museum tell you the story of the 9/11 attacks and also take you through the events that led to it. The exhibits display items and mementos that were recovered from the site of the attacks and shed light on the first responders and also various other communities that were impacted by the attacks.
Explore the 9/11 Museum exhibits
Artifacts
The 9/11 Museum collection holds 70,000+ artifacts to date, as a repository of evidence and accounts of the 9/11 and 1993 attacks. It holds the history of the events in the objects and accounts of the victims, first responders, survivors, and their relatives.
Explore the 9/11 Museum artifactsPlan your visit to the 9/11 Memorial & Museum
Timings
Getting there
Facilities
Tips & guidelines
Store
Stay
9/11 Museum hours
Open: Wednesday to Monday from 9am to 7pm
Closed: Tuesdays
9/11 Memorial hours
Open: Daily from 8am to 8pm
Best time to visit: Make the most of New York’s good weather and visit in the fall (September to November) and spring (March to May). If you don’t want to brave crowds, opening time on weekdays, especially Thursdays and Fridays, will be less crowded than weekends.
Note: The museum will be open on select Tuesdays this year from 9am to 7pm. Tickets are available on:
October 8, 15, 22 & 29
November 26
December 3, 10, 17, 24 & 31
Address: 180 Greenwich St, New York, NY 10007, United States | Find on Maps
- Subway: Take the N, R, W, or E train lines to get to the museum.
Nearest stop: WTC Cortland - Bus: Bus numbers QM7, QM8, QM11, QM25, & M55 will get you to the attraction.
Nearest stop: Churchstreet/Fulton Street. - PATH: The PATH train goes directly to the World Trade Center terminal from multiple stops in New Jersey.
Nearest stop: World Trade Center - Car: The museum does not provide parking, but the Battery Parking Garage and Harrison PATH station parking facility are convenient parking options.
- Toilets: Restrooms are available throughout the museum.
- Seating: There are benches available at the Concourse Lobby, Memorial Hall, Foundation Hall, Ramp, and within the exhibitions.
- Quiet space: Reflecting on 9/11 Studio is a designated quiet space in the museum. You can ask one of the staff members to direct you.
- Wi-Fi: All guests can avail of free Wi-Fi inside the museum.
- Coatroom: All large bags, backpacks, & large umbrellas must be checked in. All bags are subject to security screening.
- You can either choose audio, guided, or self-guided tours, based on your needs.
- Please carry a valid photo ID to avail reduced ticket pricing.
- Visitors may place items of tribute only in designated areas aside from the Memorial Pool.
- Please note that while there are no restrictions, the 9/11 Memorial Museum may not be appropriate for children below the age of 10.
- While personal photography is permitted, flash photography or professional photography is not permitted, unless otherwise authorized by the museum.
- Re-entry within the premises after exit is not permitted.
- Smoking and consuming alcohol are not permitted throughout the museum's premises.
- No four-legged animals other than service animals are allowed on the premises.
There is a store within the 9/11 Museum that has merchandise like books, gifts, trinkets, accessories, jewelry, and much more. You can also browse through the online 9/11 Museum store with international shipping where you can buy any of these items to do your part in commemorating the souls lost in these attacks.
About the 9/11 Museum store
Budget: Holiday Inn Manhattan, U.S. Pacific Hotel, Radisson Hotel Wall Street, & 31 Street Broadway Hotel.
Mid-range: Millennium Downtown New York City, Madison LES Hotel, & DoubleTree by Hilton New York Downtown.
Luxury: Four Seasons Hotel New York Downtown, Conrad New York Downtown, & Casa Cipriani New York (Rooms & Suites).
Accessibility at the 9/11 Museum
Accessible transportation
For the physically disabled
For the hearing impaired
For the visually impaired
Most of the public transportation in lower Manhattan, including buses and trains, have wheelchair-accessible entrances. The following transports are accessible by wheelchair.
- NYC transit buses: M5, M9, and M20
- Train stations: Chambers Street 1, 2, 3 subway stations, WTC Cortlandt 1 subway station, Fulton Street A, C, J, Z, 2, 3, 5 subway station, and Brooklyn Bridge/City Hall 4, 5, 6 subway station.
The accessible pick-up/drop-off location for privately owned vehicles is at the intersection of Liberty Street and Trinity Place.
Ramp: There is a ramp that leads towards the overlook that can be easily navigated by staying on the right. Visitors can also use the elevator to reach the lower levels.
- Wheelchair accessibility: There are several entrances to the Memorial, marked with the wheelchair symbol. All commonly used mobility devices are also permitted on the premises. Visitors can also make use of the manual wheelchairs and wheeled walkers available free of charge at the reception.
- Navigation: Every level of the museum has accessible escalators and elevators, next to the stairs. All areas open to the public are wheelchair accessible. The Memorial pool parapets are designed so a seated or shorter person may have the same view of the Memorial voids, and can access the inscriptions.
- Service animals: Service animals are welcome on the premises.
- Care partners: Free admission is offered to a care partner, accompanying a differently abled individual. Request the ticket, after purchasing your ticket, by sending an email to the memorial office.
- Assistive Listening System: Induction loop transmitters compatible with hearing aids and cochlear implants are installed wherever there is audio around the museum.
- Captioning and transcripts: Open captioning or transcripts are available for all the installations that feature audio. For videos, captions are on the screen. For simply audio, captions are provided nearby on a printed card, or monitor.
- Sign language tour and interpretation: An ASL video tour is available with audio guides, details of the events of 9/11, and personal accounts. The ASL devices are available at the Information Desk. ASL Interpretation is available free of cost with the guided tours, provided 2 weeks’ notice is given via email.
- Real-time captioning: Real-time captioning for events and programs is available with a 3-week notice.
- Readers: Staff members are available throughout the museum to assist visitors in navigating the touch screen interactive exhibits. You can request this service at the Information Desk.
- Sighted guides: Sighted guides are available to assist with the navigation of the Museum on advance notice.
- Verbal description tours: Guided verbal description tours are available at the 9/11 Memorial Museum upon request with a 3-week notice.
- Audio description: The Audio Description tour included in the audio guide allows blind visitors to independently explore the Museum while listening to descriptive personal accounts, the history, and the events of 9/11. It is VoiceOver compatible with IOS devices, and the device is provided at the Information Desk.
Beyond the 9/11 Museum
Museum of Modern Art
Devoted exclusively to modern art, MoMA is one of the largest establishments for unconventional and contemporary artwork.
Statue of Liberty
Take the ferry, and visit Liberty Island, to marvel at the history and beauty of Lady Liberty, and the Liberty Island Museum.
Empire State Building
The 102-storeyed marvel is one of the most popular landmarks of New York. Climb up to its observatory to get 360-degree panoramic views of New York City.
Frequently asked questions about 9/11 Museum tickets
Where can I purchase 9/11 Museum tickets?
You can purchase 9/11 Museum tickets online.
Are 9/11 Museum tickets available online?
Yes, the 9/11 Museum tickets are available for purchase online.
Are there discounts available on 9/11 Museum tickets?
Children between 7 to 17 years and seniors above 65 get discounted ticket rates.
What is the cancellation policy on my 9/11 Museum tickets?
You can cancel your 9/11 Museum tickets up to 24 hours before the experience and get a full refund.
Does the 9/11 Museum have skip-the-line tickets?
Yes, 9/11 Museum skip-the-line tickets are available online. You can also choose a guided tour for priority access.
Does the 9/11 Museum have guided tours?
Yes, book a 9/11 Museum guided tour for a more in-depth experience.
What is the best way to buy 9/11 Museum tickets?
It is best to book 9/11 Museum tickets online for discounts and convenience.
What is the price of 9/11 Museum tickets?
Tickets for the 9/11 Museum experience are priced at $33 and above.
Is it worth visiting the 9/11 Museum and Memorial?
The 9/11 Memorial Museum commemorates the sacrifices that many people made during the events of the 9/11 attacks. The Museum is a tribute to everyone who lost their lives and also to the efforts and unity that people showed in rescuing the survivors. Visiting the 9/11 Memorial Museum allows you to connect with all the lost souls and take pride in the resilience of humanity.
Where is the 9/11 Museum located?
The 9/11 Museum is located at 180 Greenwich Street, in Lower Manhattan, New York, United States. Find it on Maps.
What are the 9/11 Museum opening hours?
The 9/11 Museum is open from Wednesdays to Mondays from 9 AM to 7 PM.
What are the 9/11 Memorial opening hours?
The 9/11 Memorial is open every day from 8 AM to 8 PM.
When is the best time to visit the 9/11 Museum?
The best time to visit the 9/11 Museum is early morning within an hour of its opening when crowds are lesser and you can take your time exploring the museum.
Is the 9/11 Museum wheelchair accessible?
Yes, the 9/11 Museum is entirely wheelchair accessible. Standard manual wheelchairs and wheeled walkers are available free of charge for use in the museum and can also be reserved.
Are audio guides available at the 9/11 Museum?
Yes, you can download the audio guide app at the 9/11 Museum and explore the place at your own pace.
Does the 9/11 Museum have parking facilities?
While the 9/11 Museum does not provide parking and on-street parking is limited, the Battery Parking Garage and Harrison PATH station parking facilities are convenient paid parking options near the museum.